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United States
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FAQ

Below is a list of frequently asked questions with regards to our website. If you cannot find an answer to your question, then please contact us and we will get back to you as soon as possible.

Q. There appear to be no postage options available for my country/order? Why do I have to wait for a quotation?
A. Due to the logistics of shipping overseas, we would have to place large surcharges on all shipping prices to cover variations in pricing due to weight as well as the overall size of the product. This would make our postage heavily overpriced for some items, which is a problem faced by many of our competitors. We don't want to rip you off with high postage prices and therefore use a quotation system where we provide individual quotes for every overseas order ensuring that you are getting the best shipping price possible. If you submit your order during business hours you will usually receive an email quote within a couple of hours, then you can just login to your account and pay for the order via Google Checkout using any major credit card. It's really simple and most importantly saves you money!

Q. The site doesn't look right, or isn't working correctly on my browser, what is causing this?
A. The K-124 website has been tested on most of today's popular web browsers, however it does have compatibility issues with some older browsers, namely Internet Explorer 5.5 and below. Please click on the following link for a full list of supported browsers:

Supported Browsers

Q. Whenever I click on the View Basket button or try to side-scroll through the products I am returned to the site's home page. How can I fix this problem?
A. In order to use our site, your Internet browser must have JavaScript enabled. By default most browsers are installed with JavaScript enabled, however if for some reason JavaScript may have been disabled on your browser please find below instructions on how to enable javaScript for the most popular Internet browsers:

Internet Explorer 6 & 7
  • Open Internet Explorer and from the toolbar select Tools and then Internet Options...
  • Click on the Security tab and then at the bottom click the Custom Level... button.
  • Scroll down to near the bottom of the list of options and under the Scripting section look for Active scripting
  • Check the Enable option and then click OK
  • You will be asked if you want to change the security settings for this zone. Click Yes and then finally click OK on the Internet Options screen
  • Open all browser windows and restart Internet Explorer, JavaScript should now be enabled
Mozilla Firefox 1 & 2
  • Open Firefox and from the toolbar select Tools and then Options...
  • Click on the Content tab and then tick the Enable JavaScript checkbox and press OK
  • Close all browser windows and restart Firefox, JavaScript should now be enabled